All business inbound and outbound calls are recorded and stored in unified datasource.
AgenDialer can connect to any CRM, ERP, HIS solution. AgenDialer API is available for external solutions.
Registering and recording staff business calls allow managing and monitoring contacts.
AgenDialer mobile app installed on private or business smartphone makes phone contacts easier to manage. Virtual business phone number allow to use one phone for private and business purposes. Manage 'emploee-business phone number' assignment is easier than ever.
Phone in- & outbound calls are registered on our IT platform available on managing web panel and via API.
AgenDialer allow to register not only mobile staff calls but hotline connections too.
Recorded calls are important and useful as datasource. you can use them for performance improvement purposes, customers relationship monitoring and resolving complaints,
This professional group often contacts customers to discuss time, place and other delivery details. Contact control is essential for maintaining good customer feedback and complaint management.
Their work is based on constant phone calls with current and potential clients. Recording of calls enables the assessment of competences, control of the correctness of customer service and the quality of relationships.
During the service and consulting activities, the technical staff contacts customers directly. Their relationships have a significant impact on the assessment of companies